Refund Policy

What happens to your money when you cancel.

Effective 10 September 2026

We do not give refunds

Subscriptions are billed monthly in advance and are not refundable, including for a period you did not use.

We would rather say that plainly here than have you discover it in a support reply.

You keep what you paid for

Cancelling stops the next charge. It does not end your access.

You keep the plan you paid for until the end of the period you already paid, and then the account moves to the free tier by itself. Nothing is lost: your account, your organisation and your history stay where they are.

Cancel whenever you like

One click in your dashboard. No call, no notice period, no retention script, no email to write.

Try it before you pay

The free tier exists precisely so nobody has to buy a subscription to find out whether this works for them. It needs no card and does not expire.

If you are unsure, use it first.

Upgrades and downgrades mid-month

Changing plans is prorated by Stripe. Upgrading charges the difference for the rest of the period; downgrading credits it against your next invoice rather than paying it out.

When we do refund

If we charged you in error, or charged you twice, we will refund it. Tell us and we will fix it.

If a legal right to a refund applies where you live, that right stands regardless of what this page says.

Chargebacks

If something is wrong, email support@astracode.io first. We would rather solve it than argue with a bank.

An account that is the subject of a chargeback may be suspended while it is resolved.